Maintain speed and quality at every counter with real-time alerts and operational insights that adapt to event pace.
Maximize Performance in High-Volume Environments
Speed, scale, and precision — Alfred was built for the pressure of live events. From stadiums to entertainment venues, our AI-powered platform turns operational complexity into real-time clarity, helping you deliver premium service and increase profitability with every pour.
AI That Moves at the Speed of Your Events
In the fast-moving world of sports and entertainment, food & beverage operations are a critical revenue stream — but also a major operational challenge. Alfred connects the dots between inventory, demand, and sales in real time, so you can serve smarter, act faster, and make the most of every opportunity.
Our technology gives you full visibility into performance by location, event, or time slot. You can anticipate bottlenecks, respond to crowd surges, and keep your stock exactly where it needs to be — all while reducing waste and missed revenue.
More Than a Platform. A Real Operational Advantage.
Alfred is more than dashboards and data — it’s a strategic engine built to drive smarter decisions, faster. We bring AI, field-tested expertise, and hands-on support together to tackle your biggest F&B challenges.
AI-Powered Intelligence
Real-time insights that adapt to your pace and help you serve the right products, at the right time, every time.
Revenue Optimization , Built-in
Smart pricing, better stock control, and tailored recommendations designed to boost margins and reduce waste.
Support That Doesn't Stop
From setup to ongoing success, Alfred’s team is with you — so you’re never alone in fast-paced environments.
What We Solve for Sports & Entertainment Venues
The sports and entertainment sector faces numerous challenges. Alfred is designed to solve them, allowing you to:
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About Alfred Technologies
Alfred Technologies is an innovative company specializing in integrating artificial intelligence to optimize operations in the hospitality and restaurant industries. Our mission is to enhance the customer experience by automating processes and providing intelligent and efficient tools.
Job Description
We are looking for a Customer Success & Software Integration Agent who is passionate about technology, customer service, and social media. You will play a key role in supporting clients, from integrating our solutions to training them, while also contributing to the automation of customer support through AI. Additionally, you will manage our online user community and organize virtual and in-person events to drive engagement and loyalty.
Key Responsibilities
Customer Support & Assistance
- Respond to customer inquiries via phone, email, and live chat.
- Diagnose and resolve technical issues related to our solutions.
- Track and follow up on customer requests to ensure high satisfaction levels.
- Work closely with technical and product teams to improve the user experience.
Client Onboarding & Training
- Guide new clients through the integration and setup of our solutions.
- Train clients on key features to maximize the value of our technology.
- Create and update user guides, tutorials, and knowledge base resources to improve customer autonomy.
Automation & Continuous Improvement
- Leverage AI and digital tools to optimize and automate customer support processes.
- Implement standards and workflows to improve responsiveness and efficiency.
- Contribute to the development of chatbots and AI-driven assistants to reduce repetitive inquiries and enhance user experience.
- Analyze customer feedback and propose continuous improvements to our products and services.
Community Engagement & Social Media Management
- Respond to customer inquiries on social media platforms (Facebook, LinkedIn, TikTok, Twitter/X).
- Grow and engage our online user community
- Organize webinars, conferences, and virtual events to showcase our solutions and train clients.
- Monitor comments and mentions to ensure proactive interaction with our community.
On-Site Presence at Events
- Be available to travel to project sites during major events (e.g., Montreal Formula 1 Grand Prix, festivals, sports events, etc.).
- Provide on-the-ground support to assist and train clients in real-time during critical operations.
- Offer technical and operational support on-site to maximize the performance of our solutions.
Ideal Candidate Profile
✅ Fluent in French and English (written and spoken).
✅ Experience in customer service, software integration, or technical support.
✅ Excellent communication and teaching skills to effectively train clients.
✅ Passion for technology and the ability to quickly learn new tools.
✅ Experience or interest in artificial intelligence and automation.
✅ Strong knowledge of social media and the ability to engage with an online community.
✅ Experience in community management, webinar hosting, and event planning.
✅ Ability to structure processes and optimize operational efficiency.
✅ Availability to travel occasionally for major client events (including some weekends).
Why Join Us?
💡 A fast-growing company focused on AI and innovation.
📈 Opportunities for rapid career advancement.
🎓 Comprehensive and ongoing training on our technologies.
🏡 Hybrid work model with up to 2 remote workdays per week.
🧳 Travel to key client events.
💰 Competitive salary and attractive benefits.
If you want to play a key role in enhancing customer service while integrating AI, social media, and event management, join us now! 🚀
Send your resume to carrieres@alfredtechnologies.com
Personalized Guest Experiences
Dynamic Demand Management
Predictive Inventory Accuracy
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Our solutions for the
Sports & Entertainment industry
Sports & Entertainment industry
Dynamic Food & Beverage Offerings
Alfred’s AI analyzes real-time data such as demographics, event types, and purchase history to create a personalized selection perfectly suited to your spectators. Deliver a tailored experience at every event while maximizing sales.
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Agile Pricing Strategies
Optimize prices in real-time based on demand and customer preferences. With advanced algorithms, we enable you to dynamically adjust prices for each product, maximizing your margins and revenue.
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Smart Inventory Management
Track your inventory and forecast your needs accurately with AI-driven predictions. No more over-purchasing or stockouts! Alfred helps you buy exactly what you need, when you need it, and provides real-time visibility into your stock levels.
Unmatched Dedicated Support
As a true partner, Alfred supports you throughout the implementation process and the continuous optimization of your operations. You receive constant support to maximize profitability and ensure an exceptional customer experience at every event.
Sport Venues’ customer
Success Stories
Success Stories
The Bell Centre is the largest amphitheater by capacity in the National Hockey League. This sports facility offers beverages through its five restaurants, 125 lodges, and the Air Canada Signature Club.
Get in Touch to Discover How Alfred Can Transform Your Food & Beverage Operations!
Optimize your revenue and enhance your spectators' experience with a partnership with Alfred. Contact us today to learn how our AI technology and dedicated support can help you achieve your profitability and customer satisfaction goals.
Let's talk
